Back

Communication

Identifies candidates who can make themselves understood under pressure, brief and hand over accurately, and write a record another person can act on.

20 tests to choose from. They cover the same ground, so any one of them works.

Communication 1

Opens with: A passenger takes their headphones off only after you have started speaking, so you have repeat…

14 min · 18 questions Start

Communication 2

Opens with: A passenger asks what the weather is doing at the destination, and you have not been given it.…

14 min · 18 questions Start

Communication 3

Opens with: A passenger insists their bag is fine half under the seat in front because it will not go any f…

14 min · 18 questions Start

Communication 4

Opens with: A passenger asks you to wake a sleeping passenger and ask them to swap seats so that two friend…

14 min · 18 questions Start

Communication 5

Opens with: A colleague quietly tells you that the baggage allowance figure you have just given a passenger…

14 min · 18 questions Start

Communication 6

Opens with: A passenger has been sick into a bag and keeps apologising to everybody around them. What SHOUL…

14 min · 18 questions Start

Communication 7

Opens with: A friendly passenger keeps talking to you while you are working through your pre departure chec…

14 min · 18 questions Start

Communication 8

Opens with: A passenger points out that the air is perfectly smooth and asks why the seat belt sign is stil…

14 min · 18 questions Start

Communication 9

Opens with: A passenger in an exit row waves you away while you are giving the exit row briefing. What SHOU…

14 min · 18 questions Start

Communication 10

Opens with: A pre ordered children's meal has not been loaded and the parent is visibly annoyed. What SHOUL…

14 min · 18 questions Start

Communication 11

Opens with: A passenger with a nut allergy asks whether a snack contains traces of nuts, and the packet doe…

14 min · 18 questions Start

Communication 12

Opens with: A passenger is struggling to explain something to you and one of your colleagues speaks their l…

14 min · 18 questions Start

Communication 13

Opens with: A passenger asks to be moved into an empty seat in the front cabin because the row behind them…

14 min · 18 questions Start

Communication 14

Opens with: During turbulence a child asks you loudly whether the aeroplane is going to crash. What SHOULD…

14 min · 18 questions Start

Communication 15

Opens with: Passengers are complaining about a screaming toddler and the parent looks close to tears. What…

14 min · 18 questions Start

Communication 16

Opens with: A passenger refuses to raise their window blind for landing because the sun is in their eyes. W…

14 min · 18 questions Start

Communication 17

Opens with: An unaccompanied child looks frightened during boarding and will not answer your questions. Wha…

14 min · 18 questions Start

Communication 18

Opens with: A passenger asks why a tray table has to be up when their laptop can sit on their lap. What SHO…

14 min · 18 questions Start

Communication 19

Opens with: During taxi in, a passenger stands up to get a bag out of the overhead locker. What SHOULD you…

14 min · 18 questions Start

Communication 20

Opens with: A row keeps changing its meal choices and you have been through the options four times. What SH…

14 min · 18 questions Start