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Situational Judgment

Identifies candidates who choose the effective action when safety, service and the passenger in front of them pull in different directions, rather than the one that avoids a scene.

39 tests to choose from. They cover the same ground, so any one of them works.

Situational Judgment 1

Opens with: After an event on board, the senior asks each crew member for their account for the report. You…

20 min · 21 questions Start

Situational Judgment 2

Opens with: In the cruise a passenger is filming the crew and other passengers on his phone and is moving a…

20 min · 21 questions Start

Situational Judgment 3

Opens with: The flight deck tells you the aircraft will hold for about twenty five minutes because of traff…

20 min · 20 questions Start

Situational Judgment 4

Opens with: After the bar service a colleague tells you the duty free cash is short and asks you to write t…

20 min · 20 questions Start

Situational Judgment 5

Opens with: Passengers are still queuing for duty free when the flight deck announces twenty minutes to lan…

20 min · 20 questions Start

Situational Judgment 6

Opens with: The crew agreed at the briefing to take call bells in turn, but one colleague has not answered…

20 min · 20 questions Start

Situational Judgment 7

Opens with: A passenger doing long stretching exercises in the aisle has twice blocked your trolley, and tw…

20 min · 20 questions Start

Situational Judgment 8

Opens with: On a night sector a passenger comments repeatedly on your appearance, asks which hotel the crew…

20 min · 19 questions Start

Situational Judgment 9

Opens with: A mother asks you to warm a jar of baby food while you are setting up the trolleys for the seco…

20 min · 19 questions Start

Situational Judgment 10

Opens with: A crew member in her first month asks you how a piece of emergency equipment is used, and you a…

20 min · 19 questions Start

Situational Judgment 11

Opens with: A passenger tells the parent of a crying toddler, loudly, that some people should not be allowe…

20 min · 19 questions Start

Situational Judgment 12

Opens with: Your rest break is due to start and a passenger has just been sick in the aisle of your zone. W…

20 min · 19 questions Start

Situational Judgment 13

Opens with: The senior calls for cabin secure while you still have the lavatory checks to do in your zone.…

20 min · 19 questions Start

Situational Judgment 14

Opens with: During the turnaround a colleague asks you to complete the door cross-check on your own while s…

20 min · 19 questions Start

Situational Judgment 15

Opens with: During the cabin secure check for landing you see a colleague walking the aisle looking at her…

20 min · 19 questions Start

Situational Judgment 16

Opens with: A passenger with reduced mobility has been allocated a seat at the rear of the aircraft and the…

20 min · 19 questions Start

Situational Judgment 17

Opens with: In the galley a colleague says you were too soft with a passenger who refused to stow a bag, an…

20 min · 19 questions Start

Situational Judgment 18

Opens with: During your checks you find that a catering trolley in the galley is not latched into its stowa…

20 min · 19 questions Start

Situational Judgment 19

Opens with: A colleague in her first month asks you to check every task she completes, and the service is n…

20 min · 19 questions Start

Situational Judgment 20

Opens with: During the climb you notice a faint smell like hot oil that nobody else has mentioned. What SHO…

20 min · 19 questions Start

Situational Judgment 21

Opens with: A passenger you asked to move his bag accuses you loudly of picking on him because of his backg…

20 min · 19 questions Start

Situational Judgment 22

Opens with: The in-flight entertainment system has failed for the whole cabin on a long flight and passenge…

20 min · 19 questions Start

Situational Judgment 23

Opens with: You are the first to see smoke coming from an overhead locker, and two other crew members are c…

20 min · 17 questions Start

Situational Judgment 24

Opens with: During a night flight you notice that a child who was seated beside a sleeping parent is no lon…

20 min · 16 questions Start

Situational Judgment 25

Opens with: A colleague based elsewhere carries out the boarding cabin check in a different order from the…

20 min · 16 questions Start

Situational Judgment 26

Opens with: During boarding a passenger tells you she has a severe nut allergy and asks you to announce tha…

20 min · 16 questions Start

Situational Judgment 27

Opens with: You disagree with the senior cabin crew member about how to handle a disruptive passenger, and…

20 min · 16 questions Start

Situational Judgment 28

Opens with: During your equipment check you find that the seal on a fire extinguisher is broken, although t…

20 min · 16 questions Start

Situational Judgment 29

Opens with: Two colleagues are arguing in the galley about who stowed the carts, loudly enough for the firs…

20 min · 16 questions Start

Situational Judgment 30

Opens with: In the cruise a passenger reclines fully and the passenger behind pushes the seatback forward t…

20 min · 16 questions Start

Situational Judgment 31

Opens with: A passenger is filming you closely on his phone while you refuse to serve him more alcohol, nar…

20 min · 16 questions Start

Situational Judgment 32

Opens with: At the pre-flight briefing with a crew you have never flown with, nobody has said who is doing…

20 min · 16 questions Start

Situational Judgment 33

Opens with: The senior has lost her voice and asks you to make the announcements for the sector, which you…

20 min · 16 questions Start

Situational Judgment 34

Opens with: At report a colleague realises she has left her operations manual and crew identity card at hom…

20 min · 16 questions Start

Situational Judgment 35

Opens with: At report for an early flight a colleague smells of alcohol and jokes about a late night. She i…

20 min · 16 questions Start

Situational Judgment 36

Opens with: The aircraft has been on stand for ninety minutes with a technical delay and the doors are clos…

20 min · 16 questions Start

Situational Judgment 37

Opens with: Because of the delay, several passengers now have very tight connections and are crowding the f…

20 min · 16 questions Start

Situational Judgment 38

Opens with: In the galley a colleague makes a joke about a passenger's appearance and two other crew member…

20 min · 16 questions Start

Situational Judgment 39

Opens with: One colleague is overwhelmed at the rear galley while you and another crew member have caught u…

20 min · 16 questions Start